Privacy Policy

1. Information We Collect

We collect personal information necessary to provide our services, which may include:

Contact Information: Name, address, phone number (e.g., 0425 666 491), and email address.

Service Information: Details about your home or property, current internet provider, and specific needs related to WiFi setup, dead spots, or electrical works.

Quote and Billing Information: Details required to provide a free quote and process payments for services rendered.

2. How We Collect Information

We collect information in the following ways:

Directly from you: When you contact us by phone to request a free quote, or when we are installing hardware at your property.

Via our website: When you visit or use forms on our website (www.TheWifiSpecialist.com.au).

3. Use of Information

Your personal information is primarily used for the following purposes:

To provide, manage, and tailor our WiFi and electrical services to your home and needs.

To communicate with you regarding quotes, appointments, and service completion.

To maintain our Electrical Licence (371741C) and comply with insurance requirements.

For billing, invoicing, and quality assurance purposes.

4. Disclosure of Information

We will not sell, rent, or trade your personal information to third parties. We may disclose your information to:

Our fully licensed and insured staff and subcontractors involved in providing the services (e.g., WiFi installation or major electrical works).

Government or regulatory bodies if required by law (e.g., for Electrical Licence compliance).

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure. This includes securing physical and electronic records relevant to your service and contact details.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request that we correct any information that is inaccurate, incomplete, or out-of-date. Please contact us using the details below.